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The Security vs. Ease of Use Dilemma

This is always a challenging issue to navigate.

The more you strengthen security, the less convenient the experience becomes. Of course, the specifics depend on individual account settings, as well as computer and app configurations. Take online banking, for example—most of the time, you’re required to log in every time you access your account, and it’s rare to remain logged in. This makes sense, as security is absolutely critical for online banking.

But what about platforms like Facebook? Most people likely stay logged in, so when they open Facebook, they’re already signed in. This is possible because the security requirements for social networking sites like Facebook aren’t as stringent as those for online banking.

Online shopping platforms, like Amazon, fall somewhere in between. Many users remain logged in for convenience, though security isn’t as lax as it might be for an SNS.

What about other online services?
There are some apps and websites where users are required to log in every time, even though the security needs aren’t nearly as critical as those of online banking. Is it really necessary to prioritize security at the cost of convenience for these services?

Conversely, there are services where security should be stricter, yet logging in is too easy, or users remain perpetually signed in.

Finding the right balance between security and convenience is an ongoing dilemma. It’s a tough challenge, but it’s one that needs to be addressed thoughtfully to ensure both safety and usability for users.

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Author:
Shuichi Shimizu
CEO and Founder of Mahana Corporation
Leading Digital Marketing Agency in Tokyo, Japan