One of our customers, who operates an online store in English, received an email from an overseas user stating, “I paid for my order but haven’t received it. Please investigate.” Upon reading it, the message described completing the purchase process on the online shop and reaching the confirmation screen, but no further communication was received, despite the payment being deducted from their card.
Suspecting a potential system error, we thoroughly investigated with our team, but found no record of any purchase or payment. There was no trace of an error in the system logs either.
Upon closer inspection of the email, we noticed something odd. The sender hadn’t provided their name, aside from their email address. Moreover, typical complaint emails usually include details like the purchase date, item bought, and payment amount, but none of this information was mentioned.
Furthermore, crucial details such as the shop’s name or address were missing.
It became apparent that this could be a generic email sent to multiple online shops worldwide, hoping that at least one would offer a refund upon receiving such a claim. This tactic aims to sow doubt about the integrity of the shop’s systems among owners.
To confirm our suspicions, we checked the email address and sender’s IP, revealing no substantial information associated with the claims made.
Clearly, this is a scam.
Scammers often employ various tactics like this. Please remain vigilant and cautious.
