Frequently Asked Questions

Why is Mahana so much cheaper than the competition?

Our websites are simple, and we don’t do anything wasteful.

People in Japan don’t want fancy designs and videos. They want the websites that have the information they need in an easy-to-understand format.

We aren’t just designers and web engineers – everyone at Mahana has a wealth of experience with sales in Japan, and we design all of our sites with an eye to grow your business.

Because we don’t waste time on design or video, we can create websites that highlight the information you want to convey for a low price.

About how long does it take to make a website?

The entire process should take about three weeks to one month from the time you request the site to its delivery.

What sort of materials do you need from me to make a website?

If you already have an English website, we just need to know what information you want us to use. If you don’t already have an English site, please provide us with some text and images in a Word file.

Can you add video to my website?

Of course. You can send us the video or upload it to YouTube.

Do you rent out space on your servers?

We have servers in Japan that hosts your website.

Can Mahana help me register my domain in Japan?

We can represent you to apply for a .jp or .asia domain in Japan.

Can I pay for the website using a credit card?

You can pay using a credit card via PayPal.

How long does it usually take Mahana to respond to e-mails?

In general, we respond to all customer inquiries sent during the weekdays within 24 hours. Messages sent outside of business hours, on weekends, or during holidays will be responded to on the next working day.

How does Mahana make sure my data is secure?

Our servers are hosted by a major Japanese server company. This company uses the industry’s highest quality technology, and offers 24-hour surveillance and other security measures.

Who owns the copyright for the website?

In principle, website copyrights belong to the customer (please note that we may retain copyright for some images and other website elements in some instances).

What does “Mahana” mean?

In Hawaiian, “Mahana” means “warm” or “bright and warmed by the sunlight.” In Tahitian, “Mahana” means “sun.” We chose the name Mahana because we want to be a company that maintains good relationships with our customers no matter what, without becoming too caught up in the constant pursuit of profit.